Frequently Asked Questions
How do I place an order?
You can easily place an order directly through our website. Simply browse our collection, add your favorite items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.
Do you ship internationally?
Currently, we only ship within the United States.
How long will it take to receive my order?
Processing times for orders are typically 1-3 business days. Shipping times vary based on your location and the selected shipping method. You will receive a shipping confirmation with tracking information once your order is on its way.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receipt for a return or exchange. Items must be unused and in their original packaging.
My ornament arrived damaged. What should I do?
We take great care in packaging our ornaments to prevent damage. However, if your item arrives damaged, please contact us immediately, and we will gladly send a replacement.
Are the ornaments shatterproof?
Many of our ornaments are made from durable, shatter-resistant materials. Please check the description of each individual product for specific details.
Can I customize an ornament?
Yes, we offer customization options for select ornaments. Please look for products labeled as customizable or personalizable on our site for more details.
How do I care for my ornaments?
To clean your ornaments, gently wipe them with a soft, dry cloth. Avoid using any harsh chemicals or abrasive materials. Store them in a cool, dry place, preferably in their original packaging or a sturdy container.
Do you offer discounts or promotions?
We periodically offer promotions and special discounts. To stay updated on our latest offers, sign up for our newsletter and follow us on social media.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.
I have a question that isn’t answered here.
For any further questions, please reach out to us through the contact form on our website. Our customer service team is happy to help!